Missed yesterday's webinar Oracle Service Cloud for Siebel customers (a great source of inspiration for all partners and system integrators with a Siebel installed base)?
Take the replay here!
Why is the cloud becoming so important in today’s customer service ecosystem? How can customers utilize cloud functionality to augment their existing customer service systems with functionality such as web customer self service and cross-channel communications?
Join this special EMEA CX Partners session as we discuss the recent trends in customer service, and how you can utilize Oracle’s Service Cloud to augment your existing Siebel Service deployments to move toward a truly modern Contact Center.
Agenda:
- The Customer Experience and the Cloud
- CX Portfolio: Spotlight on Oracle Service Cloud
- Oracle Service Cloud Integrated with Siebel
- Customer Transformations
- Path to the Cloud
Speakers: Melinda Uhland and Tiffany Blair (Oracle
Product Development)