Want to become a Modern Customer Service organization but don't have a roadmap for getting there? Then join us for a live webcast this Thursday, October 23 at 11 am PT / 2 pm ET where Oracle customer service experts JP Saunders and Tom Cloos will help you develop your own blueprint for achieving modern customer service success.
You will learn how to align your service initiatives with your overall customer experience strategy to achieve:
- Better service at lower cost
- Greater ease attracting and keeping customers
- Larger profits in your contact center
About the speakers:
JP Saunders, Senior Director, Customer Experience (CX) Product Strategy at Oracle ![]()
JP is responsible for evangelizing Oracle Customer Experience (CX) product strategy and leading its go-to-market programs. He has been helping organizations deliver better customer experiences for two decades.
Tom Cloos, Senior Director, Client Success at Oracle 
Tom is responsible for the North American Client Success Group, ensuring Oracle Customer Experience (CX) clients achieve business success by realizing the full value of their SaaS investments. Tom has been helping companies drive more business value from their technology solutions for over 20 years.