The original"all-inclusive" resort company improves customer service and increases customer loyalty.
Club Med, a French corporation of vacation resorts found in 26 countries, implemented Oracle Service Cloud to deliver a seamless interaction experience to an international premium clientele, add service to digital channels and increase productivity.
Oracle Service Cloud enabled Club Med to increase agent productivity by 15%, increase customer loyalty by 2 percentage points and reduced average time to resolve customer queries by 30%.
Read the story to learn more about Club Med's success!