The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Care and Billing V2.5.0.2.
It is ready for customers and partners to download and install via Oracle Software Delivery Cloud and My Oracle Support.
Key features in this release include:
- Support for integrating with Customer Experience (CX) Solutions:
o Oracle Social Cloud or Social Relationship Management applications: Enables utilities to receive notifications of social conversations or posts requiring action in CCB
o Oracle RightNow Knowledge Cloud Service: Enables users of CCB to be presented with a list of Frequently Asked Questions (FAQs) or topics that are relevant to the page they are on with links to the relevant content in Oracle RightNow Knowledge Cloud Service
- Additional Support for integrating with Oracle DataRaker:
o Enable CCB to receive business flags or exceptions from other applications and manage those that require further investigation
o Customer program management module enhancements to enable an initiative’s lead details to be extracted for advanced segmentation analysis and to receive updates to activate eligible leads for processing
- Enhanced customer care and billing features including customer contact enhancements, auto pay enhancement, off-cycle service provider switching, and increasing system wide support for person contacts
- Support for Pitney Bowes DOC1 for Online / Batch Printing and Online Display
- Oracle Scheduler (DBMS_SCHEDULER) Integration for scheduling and executing background (batch) processes. Oracle Scheduler is included as part of the Oracle database.
Supporting Material:
Refer to the Release Notes in the product download for a list of features provided in Oracle Utilities Customer Care and Billing V2.5.0.2.
Software Download Options:
- Option 1: Oracle Software Delivery Cloud
- Navigate to Oracle Software Delivery Cloud
- Search for the Release ‘Oracle Utilities Customer Care and Billing 2.5.0.2.0
- Select the platform, e.g. Oracle Solaris on SPARC (64-bit) and click ‘Continue’
- Download the selected item
- Option 2: My Oracle Support (product release available now)
- Navigate to My Oracle Support
- Click on Patches & Updates
- Search for patch number 23629545
- Download the patch for your platform
Software Installation and Product Documentation:
The complete set of installation and product documentation for Oracle Utilities Customer Care and Billing Version 2.5.0.2 is available with the product download.