Watch these video's about Oracle CX offering for the Retail industries. They are extracted from a Retail Industry conference that took place last week in Dusseldorf (D) and greatly summarize the Oracle stunning offerings related to Customer Experience solutions
Summary (2mins 53secs): http://youtu.be/Gs_hSwpm6VQ
Keynote (22mins 19secs): http://youtu.be/puAbnmLamzo