Podcast Show Notes: The CX Factor in Enterprise IT

The latest OTN ArchBeat Podcast series focuses on Customer Experience (CX) as it relates to enterprise IT, and the role Oracle WebCenter can play in meeting customer experience challenges. My guests for this program are three gentlemen who have helped organizations tackle some of those challenges.

• John Brunswick
  is an Enterprise Architect with Oracle where he focuses on the Oracle WebCenter portfolio. John is a popular blogger on various aspects of WebCenter, and also produces a series of how-to videos on the same subject.
• Srini Sankaran
  is a Principal Product Manager with the Oracle WebCenter team,
• Oracle ACE John Sim
  is a consultant with Fishbowl Solutions in the US, and runs his own company, Digaset, in the UK.

• Listen to Part 1: The panel discusses the increasing importance of customer experience as a consideration in enterprise IT.
• Listen to Part 2 (March 27): The panel discusses the biggest IT challenges in transforming the customer experience, and what architects need to know to stay ahead of the customer experience curve.
• Listen to Part 3 (April 3): The panel discusses discuss the role Oracle WebCenter can play in meeting customer experience challenges.