The "classic" set of Oracle development tools is represented by Oracle Forms and Oracle Reports. Around "since ever", nevertheless modern and shipped within latest Oracle Fusion Middleware releases. Certainly the tools changed a lot compared to the early ages, state now they adopt latest technologies and are well embedded into the Oracle Middleware architecture.
Oracle Application Express (aka Apex, formerly known as HTML DB) is a smart, browser based development tool, a well recognized additional option for PL/SQL application programming.
Not forgotten, SQL*Plus and SQLDeveloper as basic utilities of every developer are in focus here.
So - the technical scope of this blog is clear - all around SQL and PL/SQL development tools.
But - what's "Proactive Support"?
The main goal is to improve customer experience with our Support offerings.
Find and highlight hot topics, catch and remove pain points, increase quality of content and services.
There are so many details in 
My Oracle Support (MOS) like 
Communities, Information Centers, Power Search, Advisors, Webcasts, .... - we will help to discover them.