From time to time, you may experience some kind of issue in your BPM
environment. Issues could be caused by a wide variety of reasons –
changes to the environment, the pattern of load on the environment,
product defects, bad process design, insufficient resources allocated to
the environment, network instability – just to name a few! 
When
something goes wrong, it is important to know how to collect the
diagnostic information that will be needed to analyse the problem, work
out the root cause, and come up with a resolution. In some cases, you
may be able to do this analysis yourself. In other cases you may need to
involve specialists like network engineers, directory administrators,
or Oracle Support, for example. Read the full article here.
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