On Demand Webcast: The Five Competencies of Customer Experience Companies

Say Goodbye to Silos and Hello to Meaningful Customer Experiences

Many companies say they’re customer-centric. But they don’t back up those words with changes in their metrics, motivation, and vital collaboration tools. All too often, different groups in companies fail to communicate and act as a team. They create silos instead of quality, meaningful customer experiences.

What will it take to overcome organizational inertia to benefit companies and their customers? Jeanne Bliss, a customer experience expert, has the answers. Join this Webcast as Jeanne talks about her new book,Chief Customer Officer,and her extensive experience driving the customer agenda inside major US corporations.

You’ll learn:

• What will drive action for customers inside the corporate machine
• How to avoid delivering mediocrity to customers
• How to drive accountability across functions
• If you need a Chief Customer Officer to keep the action moving

Register now.