10 Innovations in PeopleSoft 9.2 - #3 Enhanced Supplier and Employee Self-Service in Supplier Relationship Management

PeopleSoft Supplier Relationship Management has introduced enhanced Supplier and Employee self service capabilites in PeopleSoft 9.2.

Self-Service Supplier Onboarding:  New self-service supplier onboarding was introduced in PeopleSoft FSCM Release 9.2 and is part of PeopleSoft’s larger Supplier Lifecycle Management Initiative.

Onboarding new suppliers and managing supplier changes is a major undertaking for many organizations. Often, the tasks that are involved include a combination of online forms, printed forms, emails, fax, phone calls, sticky notes with reminders of supplier changes, and finally manually entering or updating the information into the system and hope there are not too many manual errors. PeopleSoft FSCM Release 9.2 now electronically automates the entire onboarding process for suppliers. Imagine, an intuitive step-by-step configurable registration process that includes Duplicate Supplier Checking, Office of Foreign Asset Control (OFAC) denied parties screening, and approval workflow to ensure that only approved supplier are included in your supplier master; collaboration tools for sending notifications or gathering additional attributes about suppliers; and configurable profile questions for capturing information and attachments to help with Supplier Qualifications. The new step-by-step registration process can be configured to be accessible on your organization’s public website for unsolicited requests, by email invitation only, by your internal employees, or any combination of these three methods. And all of this is included with your existing Purchasing and Payables license only! In addition, the PeopleSoft Strategic Sourcing bidder registration now uses the same self-service registration as used for suppliers, especially useful for onboarding new bidders and suppliers on your public website all through one set of registration pages.

Employee Self-Service: When ordering goods or services through PeopleSoft eProcurement, users are looking for a more intuitive and configurable user experience, mirroring what they are used to seeing on consumer shopping sites. To achieve this, for Release 9.2 of eProcurement, we enhanced the user interface and added configuration capabilities to provide a simple consumer-like shopping experience, while still allowing for all of the complexity (overriding shipping line and distribution information, and so on) for users who require those features. Enhanced search capabilities and results to support the new Transparent Punchout capability, leveraging our new Secure Enterprise Search (SES) functionality. The search fields that appear will be easily tailored by users to hide irrelevant fields, and the use of role actions will control what capabilities a particular user is allowed. PeopleSoft eProcurement now provides usability enhancements to the Checkout page to provide a cleaner look and feel, with role actions controlling whether a requester can override the shipping line or distribution details. With these new usability and functional improvements, we now provide an intuitive consumer-like ordering experience that can be uniquely tailored for individual users of the system, reducing the need for extensive training and novice user errors, and improving overall efficiency when ordering indirect goods or services.