Adaptive Case Management: Delivering Right Customer Experience free online training

Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at Business Process Management-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle Business Process Management Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. Attend the online training here.

Adaptive Case Management Quick Start Series

This series of videos introduces Adaptive Case Management in Oracle Business Process Management 11g. Attend the free on-demand training here.

Overview of Adaptive Case Management
Oracle Business Process Management 11g Adaptive Case Management enables you to measure and manage unstructured processes the way you have been managing your more structured business processes. This video, the first in the series, describes what Adaptive Case Management is and compares it to conventional business process management . It also describes the types of processes that benefit from Adaptive Case Management.

Participating in a Case
Oracle Business Process Management 11g Adaptive Case Management enables you to measure and manage unstructured processes the way you have been managing your more structured business processes. In this video, the third in the series, you learn what it is like to participate in a case.

Anatomy of a Case Management Project
Oracle Business Process Management 11g Adaptive Case Management enables you to measure and manage unstructured processes the way you have been managing your more structured business processes. This video, the second in the series, describes the components of a case in Oracle Business Process Management 11g, demystifying how Oracle Business Process Management is able to support knowledge workers who participate in unstructured processes.

Adaptive Case Management series – an overview – part 1 & 2 by Roger Goossens

This blogpost will be a part of a series, containing the English translation of 2 Whitebooks originally written in Dutch. Because Whitehorses believes ACM to become a very important feature in Oracle Fusion Middleware, it was decided to translate these Whitebooks into a series of blogposts. Enjoy!
With the arrival of patchset 6 of the Oracle Fusion Middleware (FMW) 11g Release Oracle introduces a new and important feature: Adaptive Case Management (ACM). ACM makes it easier to implement highly flexible business processes in a FMW environment. Information on ACM is still scarce. It is expected that in the next major FMW release ACM will be improved upon and that it will become as important a member of FMW as Business Process Management and BPEL.

The centerpiece of ACM is the case itself. The first series (called ACM – an overview) will focus on the most important components of a case and it’s lifecycle. The common theme of this whitebook used to explain ACM, is a fictional case based on the Dutch law called WABO (to be explained later on). The theme is used in the examples and demos to better explain the concept.

• Adaptive Case Management series – an overview – part 1
  
• Adaptive Case Management series – an overview – part 2
  

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