Cash Management SR Options Have Changed!
You might recall in an earlier blog entry that we changed the options you have when logging a Payables SR in MyOracleSupport to try and help you get your SRs to the right engineers - first time. We hope you are finding the new options beneficial and getting your issues resolved faster.
The good news is that we have now extended this change to include Cash ManagementSRs.
Next time you create an SR for Cash Management you will notice different options available to you to ensure you get shown the most appropriate content for your problem area. If the recommended solutions don't resolve your issue, then we ensure we ask relevant questions that will help the support engineer get to the root of your issue faster. We have also revised the diagnotics that we will request from you to further aid the resolution of your issue.
The new options available are structured as follows:
Patch Application Issues For E-Business Patching
Community | |
Reconciliation/Clearing and Accounting | Receipt Issues |
Payment Issues | |
Accounting Issues | |
Reconciliation and Clearing | |
Bank Statement | Accounting |
Load/Import | |
Bank Balances | |
Internal Bank Accounts | |
Bank Account Transactions | Bank Account Transfers |
Sweep | |
Cashflows | |
Report Issues | GL Reconciliation Report |
Other Reports | |
Cash Pools/Forecasting/Positioning | Cash Pools |
Cash Forecasting | |
Cash Positioning | |
Localization Issues | Oracle Financials for EMEA |
Oracle Financials for the Americas | |
Oracle Financials for Asia/Pacific | |
Oracle Financials for India | |
Performance Issues | |
Other Cash Management Issues |
We hope these new options are useful and help you log your problem with the correct team - the first time.
Let us know what other topics you want to hear about on the Payables Blog by updating the thread on the Payables Community that was created for your feedback.