Last Friday evening, I boarded a connecting flight as I made my way home across the country. Tired yet relieved to be going home after working at an Oracle-sponsored industry event, I got on board and watched as every last bit of seating and storage space was consumed by fellow travelers. We were then notified that the plane had a maintenance issue that was being investigated and within seconds, many of us on the plane were automatically notified of the new estimated departure time on our smartphones. In terms of customer communication, so far so good! The airline (who will remain unnamed) was informing customers promptly about an unforeseen issue and the customers responded by settling in with whatever reading material they had.If there is room for improvement in business processes that directly impact customers at one of the world's largest airlines, what about your business? Are you still relying on paper forms and documents in critical or regulated business processes? How does this effect the customer experience you provide?
Oracle WebCenter provides a plethora of solutions for businesses looking to improve the customer experience. From Self-Service Portals to targeted Web Experience Management to Enterprise Content Management and yes, even Automated Imaging solutions that help you eliminate paper from your processes. As a reader of this blog, we hope we have already helped you solve some of your business challenges and we look forward to helping you address more in the future as you strive to continuously improve. Thank you for joining us!